EquaSiis Enterprise provides
a robust and scalable issue tool set for effective and efficient
consumption management of delivered
services.
Functionality
- Consumption scorecard providing the
aggregate view of volumes of consumption for all in-scope services
provided by one or multiple service providers and/or shared service
centers.
Consumption Management
Any business case for an outsourcing or shared
services initiatives is built on a set of consumption pattern
assumptions for in-scope services. Many organizations are
attempting to transform to a future state which includes the
adoption of self-service mechanisms. In IT organizations, for
example, this may include consolidated call centers or the
implementation of service catalogs. In human resource
organizations this typically includes employee self-service (ESS)
and/or manager self-service (MSS) systems.
Buyers make assumptions about the adoption
levels and pace of each of these technologies or consolidated
centers. Buyers typically assume that adoption
will occur at a reasonable rate and will enable
the redeployment of the resources that used to perform those
services. This adoption and change of consumption behavior is
what produces a large amount of a deal's value.
Getting business units to adopt new services
is very challenging and those challenges are typically
underestimated. Providing the required level and quality of
change management and communications is
challenging. If adoption plans are not
successful, the buyer organization will end up paying the provider
for new service delivery capabilities while still paying the
resources delivering the services via the old methods. This
is one common way in which organizations fail to realize the
expected value of their outsourcing and shared services
endeavors.
A second dynamic in an outsourcing effort is
that most buyers previously had a natural constraint in their
consumption because of the limited number of resources delivering
the services. Capacity constrained usage.
Once buyers have outsourced, their service provider has a virtually
unlimited capability to provide services.
Organizations that fail to monitor and put constraints on
their consumption will end up paying more after outsourcing than
before because of their over-consumption.
Whether monitoring consumption in a
transformational deal, or just limiting how much is consumed,
organizations need tools that help them track how much they have
consumed, who consumed it, and where it was consumed.
Outsourcing buyers lacking these tools excessively find the first
indication that their organization is over-consuming, or that new
service models are not being adopted, which is when invoices are
higher than expected for several months. Then the research
begins to find the cause. This is like driving while looking
in the rear view mirror. EquaSiis Enterprise can
enable outsourcing buyers to manage and drive while clearly looking
forward.