A collaborative solution designed specifically for teams that
govern critical business services through outsourced or shared
services delivery models. EquaSiis Enterprise automates the more
routine transactional components of governance while providing a
rich suite of analysis and decision-support tools. For purchasers
of outsourcing services, the financial function automatically
discovers invoice errors and calculates service level credits,
while the management functions provide for collaborative planning
and communication for all users using familiar Microsoft
technologies like SharePoint and SQL Server.
EquaSiis Enterprise is the only enterprise-ready governance
platform that allows true integration in a multi-sourced
environment. Whether you exist in a multi-provider outsourced
environment, or a multi-function shared services environment,
EquaSiis Enterprise provides for hierarchical aggregation of data
across multiple dimensions including business unit, geography,
provider, function, business process, and period.
EquaSiis Enterprise is the most comprehensive and scalable
governance solution available today. Via governance scorecards that
come standard with best practices and automated decision
parameters, it helps outsourcing and shared services practitioners
govern seven key aspects of outsourcing:
- Contract - The
contract module serves as the starting point for all other
modules. If EquaSiis Workbench was used
as the software tool during the contract construction, then the
contracts will be preloaded in the document repository.
If some other process was used to track and generate the final
contracts, then moving them into this module provides a
version-controlled repository for all contractual documentation, as
well as an event calendar to enable effective and proactive
management of agreements.
- Performance -
Service management is the basis for this module. A full
service catalogue is available to itemize and provision services
described in the contract. This module goes further than
simple provisioning and tracking by enabling effective service
level information consolidation, decision making, reporting, and
also facilitating proximate-cause analysis.
- Consumption -
Once all contracts are in the document repository and the
performance parameters are set, it is time to actually begin the
tasks of delivering the services contracted. Every contract
is based on a business case and the specific benefits that are to
be expected. Many contracts never deliver the benefits
advocated because they lack the ability to actually monitor the
consumption of resources. The consumption module monitors,
reports and tracks consumption, helping to manage the business
case, modify behavior, and identify resource consumption per
business unit. This is made easier by allowing for electronic
uploads of provider consumption data directly into this
module. Learn more about how Enterprise enables superior consumption
management.
- Financial -
This area gets most of the attention on a monthly basis in a
typical organization. Once the contract and service
management parameters are set and the periodic consumption data is
uploaded, it is time to see how well you did. This module also
allows for electronic uploading of invoices for ease of use.
It then facilitates invoice verification, variance analysis,
payment, financial tracking and reporting, including charge-backs
for shared services environments. Financial tracking for
individual providers, individual contracts, or your end-to-end
Financial performance for an entire function in a multi-provider
environment makes it possible to understand your real rate of
return.
- Issues -
Eventually, every sourcing environment will face issues. With
the entire team having access to all the key data and full
workflow, identifying, assigning and resolving issues becomes
easier. This module enables the collection, resolution,
tracking, management and reporting of multiple issue types,
including a searchable repository of issue resolutions. And with
full workflow capabilities seamlessly integrated into Exchange and
Office, coming to resolution around the issues that do appear
becomes more manageable. Learn more about how Enterprise
enables superior issues management.
- Compliance - In
today's economic climate, compliance is on everyone's agenda, and
having the ability to quickly retrieve compliance procedures and
guidelines is a must. This module provides a repository and
links to compliance-related documentation, enabling effective
planning, auditing, monitoring, and reporting for all internal and
external compliance-related areas.
- Relationship -
Whether your relationship with your provider or customer is just
beginning, or you have a long standing history, relationship
management is key to long term success. This module
facilitates assessment, (re)alignment and action planning relating
to the priorities and satisfaction between the client and its
providers.
Technical Functionality
Sourcing and governance are complex, collaborative and document
intensive processes. Key to improving both the efficiency and
effectiveness of these efforts is to empower users with the best
technologies available. This is why EquaSiis standardized on
the Microsoft platform and extended that platform through the
capabilities of a growing ecosystem of service and software
partners. Service partners include
Veracode and its market leading data and
application security services. Learn more about the technical functionality of
Enterprise and the partners that enable it.