EquaTerra recently released the results of its
2Q09 Dutch ITO service provider Pulse survey. EquaTerra
conducts the Dutch ITO service provider Pulse on a quarterly basis
in parallel with its
global service provider and EquaTerra advisor Pulse
surveys.
Demand for ITO services grew in the quarter but overall was
weaker than in 1Q09. Some specific highlights from the Dutch
ITO service provider Pulse include the following.
- Service providers polled indicated that next quarter ITO market
demand growth is less strong than last quarter. In the 1Q09 Dutch
Pulse, there were high expectations about the amount of
organizations planning to outsource, but expectations tempered
during this quarter - even though the pipeline and demand
projections still look healthy.
- Although there are numerous contracts due for reletting the
coming period and customers are expanding their outsourcing scope
with the same service provider, new deals are slow to market, at
least slower than expected.
- Many customers are currently reviewing their contracts, SLA
levels, and performing pricing benchmarks and considering their
possibilities. In this economic climate especially, more people are
involved in the decision-making process and more attention is paid
to assessing any potential opportunities and risks.
- The market demand for more discretionary third-party services,
such as consulting, systems integration and implementation work, is
increasing. This is in contrast to findings from the global
Pulse surveys.
For more information on the Dutch Pulse survey and Dutch market
conditions, contact Paul Cornelisse or
Mariska ten
Broek.