Recording Date: 19 March 2009
Presenters: Marissa Hedengren, VP, HR Technology
and Service Delivery - Prudential; Robert Kennedy, Executive
Director, University of Michigan's William Goldman Institute; Mark
Robinson, COO - EquaTerra with moderator Stan Lepeak, Managing
Director Global Research, EquaTerra
Duration: 1 hour
Description: There are risks with any
business change initiative - even risk in doing nothing. Global
sourcing has unique risks, and the current economic situation has
exacerbated some existing risks and created others. Buyers engaged
in outsourcing, whether they are getting services from across the
street or across the globe, must address risks such as the
financial health and viability of their service providers, global
terrorism, trade restrictions, volatile exchange rates, and whether
the outsourcing effort makes sense given often radically changed
business environments. While outsourcing has always entailed risk,
the current economic environment has produced additional
challenges.
This webcast defines and details practical steps that buyers can
take to identify, assess and manage the various risks in new or
existing outsourcing efforts. Topics addressed include:
- Business continuity preparation and readiness
- Cost reduction - balance of risk, return and lost
opportunity
- Outsourcing buyer's view - managing risk in making a "purchase
decision" and managing risk in a current relationship
- Outsourcing service provider risk assessment, monitoring and
management
- Global sourcing trends and future in light of global economic
trends
- Best practices for managing geopolitical and financial risk in
global sourcing
Link to replay:
Limiting Risk in Global Sourcing