by Mike Beals and Stan Lepeak
The value and importance of outsourcing governance in an
outsourcing effort is in many ways self-evident and intuitive.
Outsourcing governance is the vehicle through which buyers can
ensure the benefit is achieved. Given the increasingly complex
nature (e.g., multi-sourced, multi-tower, multi-geography) of
outsourcing today, good governance is more important than ever.
EquaSiis continues to find, however, that many buyers struggle with
their outsourcing governance efforts. This is due to inadequate
resources, skills, processes and tools. It is also due to the lack
of information or inability to build a solid business case required
to make the investment to improve these capabilities. One aspect of
developing such a business case is clearly assessing and
understanding current state governance capabilities and
efficiencies or inefficiencies as the case may be. This Perspective
paper reviews the results from EquaTerra and EquaSiis research that
assesses and measures the operational performance characteristics
of buyers managing major outsourcing efforts.
EQS Market Assessment E2002 OG Ops Efficiency